Shipping, Returns, and Warranty
The customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery. Once the package has left Rotopax, we here at Rotopax is no longer responsible for the shipping of your package. You will need to contact the carrier you have chosen.
Before we get into specifics, let us be clear on our shipping "philosophy": We want to get things to you as quickly as humanly possible. End of story.
If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;
Our primary shipping services are FedEx Ground, UPS Ground or USPS. All are "ground" services that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Woods Cross, Utah).
Delivery Time is dependent on "Availability". For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom or extra large orders). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" time-frame, but please do not count on that.
For overnight orders, the order must be placed Monday thru Thursday, before 8 A.M. MST to be sent same day.
For Express orders, the order must be placed before 8 A.M. MST and will be shipped through UPS 2 Day Air. This service does not run on weekends and only delivers on business days.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed. And we are too.
We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing through either USPS or UPS, depending on what you selected if it was offered.
- Dates shown are estimates only and are provided by each shipping provider.
Our website is now capable of completing international orders on all platforms. Please keep in mind that shipping costs for international orders are subject to change and additional shipping charges after inital payment.
Rotopax Legacy LLC warranties that their products will be free from defects due to faulty materials or workmanship to the original purchaser. We recommend venting Fuel Packs daily based on temperature and elevation changes, we will not warranty packs not vented, as it is not a manufacture defect. Any modifications made to the container by the customer with products other than Rotopax mounting hardware and accessories will void the containers warranty (Ex. installing aftermarket venting devices, alteration to color of container, pressurized transfer systems, etc.) RotopaX products are covered for ten years from the date of purchase with FuelpaX products covered for five years from the date of purchase. For a buyer who needs to return a new, unused item, then buyer shall pay for return shipping with a shipping provider of their choosing. This warranty covers products or items found to be defective under normal use and conditions, and a return must be initiated before the warranty window expires. Rotopax Legacy LLC will, at it's discretion, either repair or replace any defective product covered by this warranty. We stand behind the RotopaX Fuel Pack and the craftsmanship behind its construction. Please note the following conditions.
Any non-warranty returns are subject to a 10% restocking fee. Customers must initiate a return within 10 days from the end of the warranty period. Refunds will be processed within 5 business days for all delivered or authorized returns (damage with photos)
Any warranties being sent out of our warehouse to the customer require the customer to cover any and all shipping costs.
While we guarantee our fuel packs won't fail, we limit our liability to replacement of the product only and cannot be responsible for vehicle or property damage.
The Baseline requirement for venting your Rotopax or Rollpax: is at least once a day or every 10 degrees in temperature change and every 1,000 feet in elevation, as you use your Rotopax or Rollpax you will learn more of what is required depending on your location and needs. In some cases you may need to vent the Rotopax or Rollpax more than once a day. To vent your Rotopax or Rollpax you will just need to lightly unscrew the cap to allow the Rotopax or Rollpax to "breathe". We also recommend filling your container as full as possible to leave less room for build up as well as thoroughly washing out your Rotopax or Rollpax both when you receive it and any time it is empty and stored. These steps will help keep your Rotopax or Rollpax in the best possible condition.
You do not need to ship the Rotopax or Rollpax back to us, if it has contained fuel of any kind. Shipping companies prohibit the shipping of fuels or containers that have any fuel residue or fuel vapor inside. However, we will need a detailed photo showing the defect, and also a photo of the fuel pack in question. Unless we receive a detailed photo of the leak, and a photo of the pack with a hole, we will not warranty the item.
WARRANTY ON FUELPACKS
We warranty RotopaX containers for 10 (ten) years and FuelpaX containers for 5 (five) years to the original purchaser against any manufacturing defect. Need to use your warranty? Please contact us about your warranty issue. If we issue a refund, you will see it in 5 business days.
RotopaX and FuelpaX are free from defects in materials and workmanship that cause such systems to fail to conform with each of the requirements specified in CP-501 for a period of one year from the date of sale.
In order for a warranty replacement be considered for any fuel pack or spout, please note:
You do not need to ship the fuel pack back to us, if it has contained fuel of any kind. Shipping companies prohibit the shipping of fuels or containers that have any fuel residue or fuel vapor inside. However, we will need a detailed photo showing the defect, and also a photo of the fuel pack in question. Unless we receive a detailed photo of the leak, and a photo of the pack with a hole, we will not warranty the item.
We recommend venting fuel packs daily based on temperature and elevation changes, we will not warranty packs that have not been vented.
The Baseline for venting your Fuelpax: Is at least or once a day or every 10 degrees in temperature change and 1,000 feet in elevation change, as you use your Fuelpax you will learn more of what is required depending on your location and needs. In some cases you may need to vent more than once a day, Using your Fuelpax in areas with higher heat and elevations will require more attention. To vent your Fuelpax you will need to lightly unscrew the cap to allow the Fuelpax "breath". We also recommend filling your Fuelpax as full as possible to leave less room for build up as well as throughly washing out your Fuelpax both when you receive it and any time it is empty and stored. These steps will help keep your Fuelpax in the best possible condition.
WARRANTY ON HARDWARE
We offer a 1 (one) year warranty on hardware from date of purchase. Need to use your warranty? You'll have up to 30 days after your warranty expires. If we issue a refund, you will see it in 5 business days.
LOX Mounts- sometimes the actual lock can get stuck. We recommend an occasional spray with graphite or other spray lubricant (PB Blaster works great) into the lock to prevent it from rusting. If it does get stuck due to rust and cannot get out, Send us a picture in of the handle in question and proof of purchase. Our lock cylinders have a lifetime warranty.
WARRANTY ON SPOUTS
We offer a 30 (thirty) day warranty on spouts from date of purchase. Need to use your warranty? You'll have up to 5 days after your warranty expires. If we issue a refund, you will see it in 5 business days.
- At this time, an RMA number is not needed.